音声及びスピーチ分析の世界市場2019-2023

Technavioが発行した調査報告書(IRTNTR32095)
◆英語タイトル:Voice and Speech Analytics Market by End-users and Geography - Forecast and Analysis 2019-2023
◆商品コード:IRTNTR32095
◆発行会社(リサーチ会社):Technavio
◆発行日:2019年9月
◆ページ数:127
◆レポート形式:英語 / PDF
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◆調査対象地域:グローバル
◆産業分野:IT
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Technavio社の本調査レポートでは、音声及びスピーチ分析の世界市場について調べ、音声及びスピーチ分析の市場状況、市場規模、市場予測、市場環境、顧客状況、市場動向、関連企業情報などをまとめました。また、音声及びスピーチ分析の市場規模をセグメンテーション別(エンドユーザー別(大企業、中小企業)、)と地域別(グローバル)に分けて算出しました。Technavio社は音声及びスピーチ分析の世界市場規模が2019-2023期間中に年平均18%成長すると予測しています。
・サマリー
・レポートの範囲
・音声及びスピーチ分析の市場状況
・音声及びスピーチ分析の市場規模
・音声及びスピーチ分析の市場予測
・音声及びスピーチ分析の世界環境:ファイブフォース分析
・市場セグメンテーション:エンドユーザー別(大企業、中小企業)
・音声及びスピーチ分析の顧客状況
・主要地域別市場規模:グローバル
・意思決定フレームワーク
・市場動向・成長要因・課題
・関連企業状況・企業分析
 ...
【レポートの概要】

Global Voice and Speech Analytics Market: About this market

Technavio’s voice and speech analytics market analysis considers sales from large enterprise and small and medium-sized enterprise end-users. Our analysis also considers the sales of voice and speech analytics in APAC, Europe, North America, South America, and MEA. In 2018, the large enterprise segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as the rising demand for quality assurance will play a significant role in the large enterprise segment to maintain its market position. Also, our global voice and speech analytics market report looks at factors such as growth in emotion analytics, demand from growing BPO sector, and adoption of speech analytics for financial trading. However, the accuracy of voice and speech analytics cost involved in setting up voice and speech analytics solution, and lack of skilled workforce may hamper the growth of the voice and speech analytics industry over the forecast period.

Global Voice and Speech Analytics Market: Overview

Growth in emotion analytics

There is an increase in the demand for emotion analytics because it helps in the improvement of business productivity and profitability.  Emotion analytics is widely used in customer management to analyze the voice and speech of customers and better understand their behavior to help businesses and enterprises make strategic business decisions. The increasing demand for emotion analytics will lead to the expansion of the global voice and speech analytics market at a CAGR of almost 18% during the forecast period.

Growing use of AI integrated with voice and speech analytics

The integration of AI with voice and speech analytics uses machine learning to improve the efficiency of categorization of voice and speech data. The AI-based categorization of voice and speech data can automatically and efficiently analyze words, acoustics, and sentiments as well as derive hidden opinions and emotions. AI integrated with voice and speech analytics helps in optimizing the pattern recognition process to derive critical insights proactively in the customer management domain. This efficacy of AI integrated with voice and speech analytics is expected to have a positive impact on the overall market growth.

For the detailed list of factors that will drive the global voice and speech analytics market during the forecast period 2019-2023, click here.

Competitive Landscape

With the presence of several major players, the global voice and speech analytics market is moderately fragmented. Technavio’s robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading voice and speech analytics manufacturers, that include audEERING GmbH, Avaya Holdings Corp., Beyond Verbal, Invoca Inc., NICE Ltd., ThoughtSpot Inc., Uniphore Software Systems Pvt. Ltd., Verint Systems Inc., VoiceBase Inc., and VoiceSense Ltd.

Also, the voice and speech analytics market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

【レポートの目次】

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

2.1 Preface

2.2 Preface

2.3 Currency conversion rates for US$

PART 03: MARKET LANDSCAPE

Market ecosystem

Market characteristics

Market segmentation analysis

PART 04: MARKET SIZING

Market definition

Market sizing 2018

Market size and forecast 2018-2023

PART 05: FIVE FORCES ANALYSIS

Bargaining power of buyers

Bargaining power of suppliers

Threat of new entrants

Threat of substitutes

Threat of rivalry

Market condition

PART 06: MARKET SEGMENTATION BY END-USER

Market segmentation by end-user

Comparison by end-user

Large enterprise – Market size and forecast 2018-2023

Small and medium-sized enterprise – Market size and forecast 2018-2023

Market opportunity by end-user

PART 07: CUSTOMER LANDSCAPE

PART 08: GEOGRAPHIC LANDSCAPE

Geographic segmentation

Geographic comparison

North America – Market size and forecast 2018-2023

Europe – Market size and forecast 2018-2023

APAC – Market size and forecast 2018-2023

South America – Market size and forecast 2018-2023

MEA – Market size and forecast 2018-2023

Key leading countries

Market opportunity

PART 09: DECISION FRAMEWORK

PART 10: DRIVERS AND CHALLENGES

Market drivers

Market challenges

PART 11: MARKET TRENDS

Growing use of AI integrated with voice and speech analytics

Proliferation of predictive analytics in voice and speech analytics

Increasing demand for monitoring employee emotions

PART 12: VENDOR LANDSCAPE

Overview

Landscape disruption

Competitive scenario

PART 13: VENDOR ANALYSIS

Vendors covered

Vendor classification

Market positioning of vendors

audEERING GmbH

Avaya Holdings Corp.

Beyond Verbal

Invoca Inc.

NICE Ltd.

ThoughtSpot Inc.

Uniphore Software Systems Pvt. Ltd.

Verint Systems Inc.

VoiceBase Inc.

VoiceSense Ltd.

PART 14: APPENDIX

Research methodology

List of abbreviations

Definition of market positioning of vendors

PART 15: EXPLORE TECHNAVIO

Exhibit 01: Vendors: Key product offerings

Exhibit 02: Global information technology (IT) spending market

Exhibit 03: Segments of global information technology (IT) spending market

Exhibit 04: Market characteristics

Exhibit 05: Market segments

Exhibit 06: Market definition – Inclusions and exclusions checklist

Exhibit 07: Market size 2018

Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions)

Exhibit 09: Global market: Year-over-year growth 2019-2023 (%)

Exhibit 10: Five forces analysis 2018

Exhibit 11: Five forces analysis 2023

Exhibit 12: Bargaining power of buyers

Exhibit 13: Bargaining power of suppliers

Exhibit 14: Threat of new entrants

Exhibit 15: Threat of substitutes

Exhibit 16: Threat of rivalry

Exhibit 17: Market condition – Five forces 2018

Exhibit 18: End-user – Market share 2018-2023 (%)

Exhibit 19: Comparison by end-user

Exhibit 20: Large enterprise – Market size and forecast 2018-2023 ($ millions)

Exhibit 21: Large enterprise – Year-over-year growth 2019-2023 (%)

Exhibit 22: Small and medium-sized enterprise – Market size and forecast 2018-2023 ($ millions)

Exhibit 23: Small and medium-sized enterprise – Year-over-year growth 2019-2023 (%)

Exhibit 24: Market opportunity by end-user

Exhibit 25: Customer landscape

Exhibit 26: Market share by geography 2018-2023 (%)

Exhibit 27: Geographic comparison

Exhibit 28: North America – Market size and forecast 2018-2023 ($ millions)

Exhibit 29: North America – Year-over-year growth 2019-2023 (%)

Exhibit 30: Europe – Market size and forecast 2018-2023 ($ millions)

Exhibit 31: Europe – Year-over-year growth 2019-2023 (%)

Exhibit 32: APAC – Market size and forecast 2018-2023 ($ millions)

Exhibit 33: APAC – Year-over-year growth 2019-2023 (%)

Exhibit 34: South America – Market size and forecast 2018-2023 ($ millions)

Exhibit 35: South America – Year-over-year growth 2019-2023 (%)

Exhibit 36: MEA – Market size and forecast 2018-2023 ($ millions)

Exhibit 37: MEA – Year-over-year growth 2019-2023 (%)

Exhibit 38: Key leading countries

Exhibit 39: Market opportunity

Exhibit 40: Impact of drivers and challenges

Exhibit 41: Vendor landscape

Exhibit 42: Landscape disruption

Exhibit 43: Vendors covered

Exhibit 44: Vendor classification

Exhibit 45: Market positioning of vendors

Exhibit 46: audEERING GmbH – Vendor overview

Exhibit 47: audEERING GmbH – Product segments

Exhibit 48: audEERING GmbH – Organizational developments

Exhibit 49: audEERING GmbH – Key offerings

Exhibit 50: Avaya Holdings Corp. – Vendor overview

Exhibit 51: Avaya Holdings Corp. – Business segments

Exhibit 52: Avaya Holdings Corp. – Organizational developments

Exhibit 53: Avaya Holdings Corp. – Geographic focus

Exhibit 54: Avaya Holdings Corp. – Segment focus

Exhibit 55: Avaya Holdings Corp. – Key offerings

Exhibit 56: Beyond Verbal – Vendor overview

Exhibit 57: Beyond Verbal – Business segments

Exhibit 58: Beyond Verbal – Key offerings

Exhibit 59: Invoca Inc. – Vendor overview

Exhibit 60: Invoca Inc. – Product segments

Exhibit 61: Invoca Inc. – Organizational developments

Exhibit 62: Invoca Inc. – Key offerings

Exhibit 63: NICE Ltd. – Vendor overview

Exhibit 64: NICE Ltd. – Product segments

Exhibit 65: NICE Ltd. – Organizational developments

Exhibit 66: NICE Ltd. – Geographic focus

Exhibit 67: NICE Ltd. – Segment focus

Exhibit 68: NICE Ltd. – Key offerings

Exhibit 69: ThoughtSpot Inc. – Vendor overview

Exhibit 70: ThoughtSpot Inc. – Business segments

Exhibit 71: ThoughtSpot Inc. – Organizational developments

Exhibit 72: ThoughtSpot Inc. – Key offerings

Exhibit 73: Uniphore Software Systems Pvt. Ltd. – Vendor overview

Exhibit 74: Uniphore Software Systems Pvt. Ltd. – Business segments

Exhibit 75: Uniphore Software Systems Pvt. Ltd. – Organizational developments

Exhibit 76: Uniphore Software Systems Pvt. Ltd. – Key offerings

Exhibit 77: Verint Systems Inc. – Vendor overview

Exhibit 78: Verint Systems Inc. – Business segments

Exhibit 79: Verint Systems Inc. – Organizational developments

Exhibit 80: Verint Systems Inc. – Geographic focus

Exhibit 81: Verint Systems Inc. – Segment focus

Exhibit 82: Verint Systems Inc. – Key offerings

Exhibit 83: VoiceBase Inc. – Vendor overview

Exhibit 84: VoiceBase Inc. – Business segments

Exhibit 85: VoiceBase Inc. – Organizational developments

Exhibit 86: VoiceBase Inc. – Key offerings

Exhibit 87: VoiceSense Ltd. – Vendor overview

Exhibit 88: VoiceSense Ltd. – Product segments

Exhibit 89: VoiceSense Ltd. – Organizational developments

Exhibit 90: VoiceSense Ltd. – Key offerings

Exhibit 91: Validation techniques employed for market sizing

Exhibit 92: Definition of market positioning of vendors



【掲載企業】

audEERING GmbH, Avaya Holdings Corp., Beyond Verbal, Invoca Inc., NICE Ltd., ThoughtSpot Inc., Uniphore Software Systems Pvt. Ltd., Verint Systems Inc., VoiceBase Inc., and VoiceSense Ltd.

【免責事項】
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