インテリジェントプロセスオートメーション(IPA)の世界市場予測(~2027):コンポーネント別、技術別、用途別、ビジネス機能別、展開方法別、組織規模別、産業別、地域別

MarketsandMarketsが発行した調査報告書(TC6683-22)
◆英語タイトル:Intelligent Process Automation Market with Covid-19 Impact Analysis by Component, Technology, Application, Business Function (IT, Finance & Accounts, and Human Resource), Deployment Mode, Organisation Size, Vertical and Region - Global Forecast to 2027
◆商品コード:TC6683-22
◆発行会社(リサーチ会社):MarketsandMarkets
◆発行日:2022年4月25日
◆ページ数:307
◆レポート形式:英語 / PDF
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マーケッツアンドマーケッツ社は、世界のインテリジェントプロセスオートメーション(IPA)市場規模が2022年139億ドルから2027年211億ドルまで、年平均8.7%成長すると予想しています。本市場調査資料では、インテリジェントプロセスオートメーション(IPA)の世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別(プラットフォーム、ソリューション、サービス)分析、技術別(自然言語処理、機械・深層学習、ニューラルネットワーク、仮想エージェント、ミニボット)分析、用途別(コンタクトセンター管理、ビジネスプロセス自動化、アプリケーション管理、コンテンツ管理、セキュリティ管理)分析、ビジネス機能別(IT、財務・会計、人的資源、操作・サプライチェーン)分析、地域別分析、競争状況、企業情報、隣接/関連市場などの項目を掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要・産業動向
・世界のインテリジェントプロセスオートメーション(IPA)市場規模:コンポーネント別(プラットフォーム、ソリューション、サービス)
・世界のインテリジェントプロセスオートメーション(IPA)市場規模:技術別(自然言語処理、機械・深層学習、ニューラルネットワーク、仮想エージェント、ミニボット)
・世界のインテリジェントプロセスオートメーション(IPA)市場規模:用途別(コンタクトセンター管理、ビジネスプロセス自動化、アプリケーション管理、コンテンツ管理、セキュリティ管理)
・世界のインテリジェントプロセスオートメーション(IPA)市場規模:ビジネス機能別(IT、財務・会計、人的資源、操作・サプライチェーン)
・世界のインテリジェントプロセスオートメーション(IPA)市場規模:地域別
・競争状況
・企業情報
・隣接/関連市場
【レポートの概要】

“MarketsandMarkets forecasts the global Intelligent Process Automation Market size is expected to grow USD 13.9 billion in 2022 to USD 21.1 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 8.7% during the forecast period.”

“By Application, the Contact Center Management segment to grow at the highest market share during the forecast period.”
Contact center management is a tool that organizations use to manage the daily operations of the workforce across multiple touchpoints and channels to assist omnichannel customer journeys. Contact center management includes workforce forecasting, agent scheduling, time management, employee empowerment and enrichment, reporting, and customer interactions. There is an increase in customer expectations; customers call for a change in pattern from customer service management to customer experience management. Contact centers are moving toward building a digital workforce in place of their automation strategy by integrating RPA, AI, NLP, ML, and analytics elements to automate their business processes. Developments are being done to automate processes that were earlier seen as non-automatable due to their input in unstructured formats, such as free flow text documents and scanned images. This is why newer technologies are developed to assist and help agents interact with customers and drive more satisfaction.

“By Organization Size, the Large Enterprises segment to hold the larger market size during the forecast period.”
Organizations with more than 1,000 employees are considered large enterprises. The adoption of the IPA solution among large enterprises is expected to increase in the coming years. The large enterprises are expected to have adopted the IPA solution for reducing operational costs, improving business functioning, enhancing operational efficiency, and sustaining the intense competition. With the increasing amount of data, processes, and tasks, large enterprises have started investing in IT infrastructure and technical expertise to automate their various tasks. The IPA solution helps save infrastructure costs, improve business functioning, and enhance agility. Large enterprises possess a huge amount of data across business functions, which they need to analyze for entity extraction, text classification, summarization, and sentiment analysis. Large organizations in BFSI, retail, healthcare, and telecommunications verticals need AI technology for identifying patterns in data. AI helps data management teams realize which practices are ineffective and what all are working best. Several organizational departments have been utilizing data to enhance their operations. For instance, sales departments that study consumer trends can get useful insights. AI makes sure that data reaches the right user without getting intercepted by cybercriminals who may employ man-in-the-middle, spear phishing, ransomware, spyware, or any other cyberattacks.

“By Region, North America to grow at the highest market share during the forecast period.”
In terms of market size, North America is expected to be the major contributor to the IPA market during the forecast period. The US and Canada are expected to be the major contributors to the North American market. Enterprises in this region are the early adopters of technologies, such as machine learning, AI, NLP, and virtual bots adoption. Most of the North American industry verticals have already gone through digital transformation. This rapid adoption of technologies has led to the generation of massive data by North American companies and presented positive opportunities for the deployment of IPA software to maintain and manage such data.

The automation of business processes results in less need for manpower and saves a lot of time and cost, enabling companies to focus on business-critical decisions. The presence of key players in North America, such as Cognizant, Genpact, IBM, Xerox, and Pegasystems, is also one of the factors driving the adoption of intelligent process automation solutions in the region. Industries such as BFSI, telecommunications & IT, transportation & logistics, manufacturing, and media & entertainment are at the forefront of adopting intelligent process automation solutions. A large number of organizations are shifting their focus toward automating internal business functions; this has created an opportunity to refine and streamline various business activities through intelligent process automation. These factors are expected to have led to the high adoption of intelligent process automation solutions in the North American region.

The breakup of the profiles of the primary participants is given below:
• By Company: Tier 1 – 41%, Tier 2 – 38%, and Tier 3 – 21%
• By Designation: C-Level Executives – 64%, Directors– 22%, Others*–14%
• By Region: North America – 45%, Europe – 26%, APAC – 19%, Row – 10%

This research study outlines the market potential, market dynamics, and major vendors operating in the Intelligent Process Automation market. Key and innovative vendors in the Intelligent Process Automation Market include Atos (France), IBM (US), Genpact (US), HCL Technologies (India), Pegasystems (US), Blue Prism (UK), Capgemini (France), CGI (Canada), Nice (Israel), Cognizant (US), Infobip (England), Accenture (Ireland), Infosys (India), TCS (India), Tech Mahindra (India), UIPath (US), Wipro (India), Xerox (US), Happiest Minds (India), WorkFusion (US), Automation Anywhere (US), Virtual Operations (UK), Hive (US), HyperScience (US), Laiye (China), Cognigy (Germany), Jiffy.ai (US), Infinitus (US), ElectroNeek (US), Snorkel AI (US), Vianai (US), Kryon (Israel), Rossom (UK), Autologyx (UK), Automation Edge (US).

Research Coverage:
Intelligent Process Automation market is segmented on component, technology, application, business function, deployment mode, organization size, vertical, and region. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service and product launches; partnerships, agreements, and collaborations; business expansions; and competitive landscape associated with the intelligent process automation market.

Key benefits of buying the report:
The report is expected to help the market leaders/new entrants in this market by providing them information on the closest approximations of the revenue numbers for the overall intelligent process automation market and its segments. This report is also expected to help stakeholders understand the competitive landscape and gain insights to improve the position of their businesses and to plan suitable go-to-market strategies. The report also aims at helping stakeholders understand the pulse of the market and provide them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

1 INTRODUCTION 31
1.1 OBJECTIVES OF STUDY 31
1.2 MARKET DEFINITION 32
1.2.1 INCLUSIONS AND EXCLUSIONS 32
1.3 MARKET SCOPE 32
1.3.1 MARKET SEGMENTATION 33
1.3.2 YEARS CONSIDERED 34
1.4 CURRENCY CONSIDERED 34
TABLE 1 UNITED STATES DOLLAR, EXCHANGE RATES, 2018–2021 34
1.5 STAKEHOLDERS 35
1.6 SUMMARY OF CHANGES 35
2 RESEARCH METHODOLOGY 36
2.1 RESEARCH DATA 36
FIGURE 1 GLOBAL INTELLIGENT PROCESS AUTOMATION MARKET: RESEARCH DESIGN 36
2.1.1 SECONDARY DATA 37
2.1.2 PRIMARY DATA 37
2.1.2.1 Breakup of primary profiles 38
FIGURE 2 BREAKUP OF PROFILES OF PRIMARY PARTICIPANTS: BY COMPANY TYPE, DESIGNATION, AND REGION 38
2.1.2.2 Key industry insights 38
2.2 MARKET BREAKUP AND DATA TRIANGULATION 39
FIGURE 3 DATA TRIANGULATION 39
2.3 MARKET SIZE ESTIMATION 40
2.3.1 BOTTOM-UP APPROACH 40
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS AND SERVICES OF INTELLIGENT PROCESS AUTOMATION MARKET 40
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (BOTTOM-UP) (SUPPLY-SIDE): COLLECTIVE REVENUE OF SOLUTIONS AND SERVICES OF INTELLIGENT PROCESS AUTOMATION MARKET 41
2.3.2 TOP-DOWN APPROACH 41
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): INTELLIGENT PROCESS AUTOMATION MARKET 41
2.4 MARKET FORECAST 42
TABLE 2 FACTOR ANALYSIS 42
2.5 ASSUMPTIONS FOR STUDY 43
TABLE 3 ITELLIGENT PROCESS AUTOMATION: ASSUMTIONS CONSIDERED 43
2.6 LIMITATIONS OF STUDY 44
3 EXECUTIVE SUMMARY 45
FIGURE 7 INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2022–2027 46
FIGURE 8 LARGEST SEGMENTS IN INTELLIGENT PROCESS AUTOMATION MARKET, 2022 47
FIGURE 9 INTELLIGENT PROCESS AUTOMATION MARKET ANALYSIS 49
FIGURE 10 LATIN AMERICA TO BE BEST MARKET FOR INVESTMENTS DURING FORECAST PERIOD 50
4 PREMIUM INSIGHTS 51
4.1 ATTRACTIVE OPPORTUNITIES IN INTELLIGENT PROCESS AUTOMATION MARKET 51
FIGURE 11 FASTER DECISION-MAKING ACROSS ORGANIZATIONS TO DRIVE MARKET GROWTH 51
4.2 INTELLIGENT PROCESS AUTOMATION MARKET, BY DEPLOYMENT MODE, 2022 51
FIGURE 12 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD 51
4.3 NORTH AMERICAN INTELLIGENT PROCESS AUTOMATION MARKET, 2022 52
FIGURE 13 SOLUTION SEGMENT AND US TO ACCOUNT FOR LARGE MARKET SHARES IN NORTH AMERICA IN 2022 52
4.4 ASIA PACIFIC INTELLIGENT PROCESS AUTOMATION MARKET, 2022 52
FIGURE 14 SOLUTION SEGMENT AND CHINA TO ACCOUNT FOR HIGH MARKET SHARES IN ASIA PACIFIC IN 2022 52
4.5 INTELLIGENT PROCESS AUTOMATION MARKET, BY COUNTRY 53
FIGURE 15 SINGAPORE TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 53
5 MARKET OVERVIEW AND INDUSTRY TRENDS 54
5.1 INTRODUCTION 54
5.2 MARKET DYNAMICS 54
FIGURE 16 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: INTELLIGENT PROCESS AUTOMATION MARKET 54
5.2.1 DRIVERS 55
5.2.1.1 Rising adoption of RPA 55
5.2.1.2 Increasing inheritance of ML and advanced analytics 55
5.2.1.3 Faster decision-making across organizations 55
5.2.1.4 Rising demand for automated solutions for business continuity planning 55
5.2.2 RESTRAINTS 56
5.2.2.1 Massive data handling and cost computation 56
5.2.2.2 Absence of highly sophisticated and skilled manpower 56
5.2.2.3 High cost of investment 56
5.2.3 OPPORTUNITIES 56
5.2.3.1 Effective monitoring of data and fraud detection 56
5.2.3.2 Increasing investment in IPA market 57
5.2.4 CHALLENGES 57
5.2.4.1 Hike in cybersecurity threats 57
5.2.4.2 Difficulties in rising in maturity chain 57
5.2.4.3 Poor communication infrastructure to restrict growth 57
5.3 INDUSTRY TRENDS 57
5.3.1 SUPPLY/VALUE CHAIN ANALYSIS 57
FIGURE 17 INTELLIGENT PROCESS AUTOMATION MARKET: VALUE CHAIN ANALYSIS 58
5.3.2 ECOSYSTEM/MARKET MAP 58
TABLE 4 INTELLIGENT PROCESS AUTOMATION MARKET: ECOSYSTEM 58
5.3.3 PORTER’S FIVE FORCES ANALYSIS 60
TABLE 5 INTELLIGENT PROCESS AUTOMATION MARKET: PORTER’S FIVE FORCES MODEL 60
FIGURE 18 PORTER’S FIVE FORCES ANALYSIS: INTELLIGENT PROCESS AUTOMATION MARKET 60
5.3.3.1 Threat of new entrants 61
5.3.3.2 Threat of substitutes 61
5.3.3.3 Bargaining power of buyers 61
5.3.3.4 Bargaining power of suppliers 61
5.3.3.5 Rivalry among existing competitors 61
5.3.4 KEY STAKEHOLDERS AND BUYING CRITERIA 62
5.3.4.1 Key stakeholders in buying process 62
FIGURE 19 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS 62
TABLE 6 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS (%) 62
5.3.4.2 Buying Criteria 63
FIGURE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 63
TABLE 7 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 63
5.3.5 TECHNOLOGY ANALYSIS 64
5.3.5.1 ML and AI 64
5.3.5.2 RPA 64
5.3.5.3 NLP 64
5.3.5.4 Neural Network 64
5.3.5.5 Virtual Agents 64
5.3.5.6 Mini Bots 65
5.3.6 TRENDS AND DISRUPTIONS IMPACTING BUYERS 65
FIGURE 21 REVENUE SHIFT FOR INTELLIGENT PROCESS AUTOMATION MARKET 65
5.3.7 PATENT ANALYSIS 65
FIGURE 22 TOP TEN COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS 66
TABLE 8 TOP TWENTY PATENT OWNERS 66
FIGURE 23 NUMBER OF PATENTS GRANTED IN ONE YEAR, 2012-2021 67
5.3.8 PRICING ANALYSIS 67
TABLE 9 AVERAGE SELLING PRICE RANGES OF SUBSCRIPTION-BASED INTELLIGENT PROCESS AUTOMATION 67
5.3.9 MARKET ASSESSMENT BY DATA TYPE 68
5.3.9.1 Structured Data 68
5.3.9.2 Unstructured Data 68
5.3.10 USE CASES 68
5.3.10.1 Contact Center Management 68
5.3.10.1.1 Use case 1: KE Holdings inherited Laiye’s RPA deployment to accelerate data transmission 68
5.3.10.1.2 Use case 2: E.ON chose Cognigy.ai as a solution for its high modularity and custom integration capabilities 69
5.3.10.2 Business Process Automation 69
5.3.10.2.1 Use case 3: FlowForma managed multi-cloud infrastructure of Global Pharma Organization 69
5.3.10.2.2 Use case 4: Bizagi automation platform automated Audi Japan KK’S finance processes 70
5.3.10.3 Application Management 70
5.3.10.3.1 Use case 5: Laiye built AI-powered conversational robot for AstraZeneca 70
5.3.10.4 Content Management 71
5.3.10.4.1 Use case 6: Deutsche Bank selected WorkFusion to streamline processes 71
5.3.10.4.2 Use case 7: Kofax selected Cognigy.ai to enhance its search engine for its knowledge base 71
5.3.10.5 Security Management 72
5.3.10.5.1 Use case 8: Future-proofing a captive auto finance organization with Pegasystems 72
5.3.11 TARIFF & REGULATORY IMPACT 72
5.3.11.1 Regulatory Bodies, Government Agencies, and Other Organizations 73
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 73
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 73
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 74
TABLE 13 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 74
TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 74
5.3.12 KEY CONFERENCES & EVENTS IN 2022 75
TABLE 15 INTELLIGENT PROCESS AUTOMATION MARKET: DETAILED LIST OF CONFERENCES & EVENTS 75
5.4 COVID-19 MARKET OUTLOOK FOR INTELLIGENT PROCESS AUTOMATION MARKET 76
5.4.1 INTELLIGENT PROCESS AUTOMATION MARKET: ANALYSIS OF DRIVERS AND OPPORTUNITIES IN COVID-19 ERA 76
5.4.2 INTELLIGENT PROCESS AUTOMATION MARKET: ANALYSIS OF CHALLENGES AND RESTRAINTS IN COVID-19 ERA 76
5.4.3 CUMULATIVE GROWTH ANALYSIS 77
TABLE 16 INTELLIGENT PROCESS AUTOMATION MARKET: CUMULATIVE GROWTH ANALYSIS 77

6 INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT 78
6.1 INTRODUCTION 79
6.1.1 COMPONENT: COVID-19 IMPACT 79
FIGURE 24 PLATFORM SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 80
TABLE 17 INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT,
2016–2021 (USD MILLION) 80
TABLE 18 INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT,
2022–2027 (USD MILLION) 80
TABLE 19 COMPONENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 81
TABLE 20 COMPONENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 81
6.2 PLATFORM 81
6.2.1 PLATFORM: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 81
TABLE 21 PLATFORM: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 82
TABLE 22 PLATFORM: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 82
6.3 SOLUTION 82
6.3.1 SOLUTION: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 83
TABLE 23 SOLUTION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 83
TABLE 24 SOLUTION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 83
6.4 SERVICES 84
6.4.1 SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 84
FIGURE 25 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 84
TABLE 25 INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICES,
2016–2021 (USD MILLION) 85
TABLE 26 INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICES,
2022–2027 (USD MILLION) 85
TABLE 27 SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 85
TABLE 28 SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 85
6.4.2 PROFESSIONAL SERVICES 86
FIGURE 26 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 86
TABLE 29 INTELLIGENT PROCESS AUTOMATION MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 86
TABLE 30 INTELLIGENT PROCESS AUTOMATION MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 87
TABLE 31 PROFESSIONAL SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 87
TABLE 32 PROFESSIONAL SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 87
6.4.2.1 Advisory/consulting 88
TABLE 33 ADVISORY/CONSULTING: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 88
TABLE 34 ADVISORY/CONSULTING: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 88
6.4.2.2 Design & implementation 89
TABLE 35 DESIGN & IMPLEMENTATION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 89
TABLE 36 DESIGN & IMPLEMENTATION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 89
6.4.2.3 Training 90
TABLE 37 TRAINING: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 90
TABLE 38 TRAINING: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 90
6.4.2.4 Support & maintenance 91
TABLE 39 SUPPORT & MAINTENANCE: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 91
TABLE 40 SUPPORT & MAINTENANCE: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 91
6.4.3 MANAGED SERVICES 92
TABLE 41 MANAGED SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 92
TABLE 42 MANAGED SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 92
7 INTELLIGENT PROCESS AUTOMATION MARKET, BY TECHNOLOGY 93
7.1 INTRODUCTION 93
7.2 TECHNOLOGY: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 93
7.3 TECHNOLOGY: COVID-19 IMPACT 93
7.4 NATURAL LANGUAGE PROCESSING 93
7.5 MACHINE AND DEEP LEARNING 94
7.6 NEURAL NETWORKS 94
7.7 VIRTUAL AGENTS 94
7.8 MINI BOTS 94
7.9 COMPUTER VISION 95
7.10 OTHER TECHNOLOGIES 95
8 INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION 96
8.1 INTRODUCTION 97
8.1.1 APPLICATION: COVID-19 IMPACT 97
FIGURE 27 BUSINESS PROCESS AUTOMATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 98
TABLE 43 INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION,
2016–2021 (USD MILLION) 98
TABLE 44 INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION,
2022–2027 (USD MILLION) 99
TABLE 45 APPLICATION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 99
TABLE 46 APPLICATION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 99
8.2 CONTACT CENTER MANAGEMENT 100
8.2.1 CONTACT CENTER MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 100
TABLE 47 CONTACT CENTER MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 100
TABLE 48 CONTACT CENTER MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 100
8.3 BUSINESS PROCESS AUTOMATION 101
8.3.1 BUSINESS PROCESS AUTOMATION: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 101
TABLE 49 BUSINESS PROCESS AUTOMATION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 101
TABLE 50 BUSINESS PROCESS AUTOMATION: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 101
8.4 APPLICATION MANAGEMENT 102
8.4.1 APPLICATION MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 102
TABLE 51 APPLICATION MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 102
TABLE 52 APPLICATION MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 103
8.5 CONTENT MANAGEMENT 103
8.5.1 CONTENT MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 103
TABLE 53 CONTENT MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 103
TABLE 54 CONTENT MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 104
8.6 SECURITY MANAGEMENT 104
8.6.1 SECURITY MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 104
TABLE 55 SECURITY MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 104
TABLE 56 SECURITY MANAGEMENT: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 105
8.7 OTHER APPLICATIONS 105
TABLE 57 OTHER APPLICATIONS: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 105
TABLE 58 OTHER APPLICATIONS: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 106
9 INTELLIGENT PROCESS AUTOMATION MARKET, BY BUSINESS FUNCTION 107
9.1 INTRODUCTION 108
9.1.1 BUSINESS FUNCTIONS: COVID-19 IMPACT 108
FIGURE 28 OPERATIONS & SUPPLY CHAIN TO LEAD INTELLIGENT PROCESS AUTOMATION DURING FORECAST PERIOD 108
TABLE 59 INTELLIGENT PROCESS AUTOMATION MARKET, BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 109
TABLE 60 INTELLIGENT PROCESS AUTOMATION MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 109
TABLE 61 BUSINESS FUNCTION: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 109
TABLE 62 BUSINESS FUNCTION: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 110
9.2 INFORMATION TECHNOLOGY 110
9.2.1 INFORMATION TECHNOLOGY: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 110
TABLE 63 INFORMATION TECHNOLOGY: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 111
TABLE 64 INFORMATION TECHNOLOGY: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 111
9.3 FINANCE & ACCOUNTS 111
9.3.1 FINANCE & ACCOUNTS: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 112
TABLE 65 FINANCE & ACCOUNTS: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 112
TABLE 66 FINANCE & ACCOUNTS: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 112
9.4 HUMAN RESOURCES 113
9.4.1 HUMAN RESOURCES: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 113
TABLE 67 HUMAN RESOURCES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 113
TABLE 68 HUMAN RESOURCES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 114
9.5 OPERATIONS & SUPPLY CHAIN 114
9.5.1 OPERATIONS & SUPPLY CHAIN: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 114
TABLE 69 OPERATIONS & SUPPLY CHAIN: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 115
TABLE 70 OPERATIONS & SUPPLY CHAIN: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 115
10 INTELLIGENT PROCESS AUTOMATION MARKET, BY DEPLOYMENT MODE 116
10.1 INTRODUCTION 117
10.1.1 DEPLOYMENT MODE: COVID-19 IMPACT 117
FIGURE 29 ON-PREMISES DEPLOYMENT MODE TO LEAD INTELLIGENT PROCESS AUTOMATION DURING FORECAST PERIOD 118
TABLE 71 INTELLIGENT PROCESS AUTOMATION MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 118
TABLE 72 INTELLIGENT PROCESS AUTOMATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 118
TABLE 73 DEPLOYMENT MODE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 119
TABLE 74 DEPLOYMENT MODE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 119
10.2 ON-PREMISES 119
10.2.1 ON-PREMISES: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 120
TABLE 75 ON-PREMISES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 120
TABLE 76 ON-PREMISES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 121
10.3 CLOUD 121
10.3.1 CLOUD: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 121
TABLE 77 CLOUD: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION,
2016–2021 (USD MILLION) 122
TABLE 78 CLOUD: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION,
2022–2027 (USD MILLION) 122
11 INTELLIGENT PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE 123
11.1 INTRODUCTION 124
11.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 124
FIGURE 30 LARGE ENTERPRISES SEGMENT TO LEAD INTELLIGENT PROCESS AUTOMATION DURING FORECAST PERIOD 125
TABLE 79 INTELLIGENT PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 125
TABLE 80 INTELLIGENT PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 125
TABLE 81 ORGANIZATION SIZE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 126
TABLE 82 ORGANIZATION SIZE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 126
11.2 LARGE ENTERPRISES 126
11.2.1 LARGE ENTERPRISES: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 127
TABLE 83 LARGE ENTERPRISES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 127
TABLE 84 LARGE ENTERPRISES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 127
11.3 SMALL AND MEDIUM-SIZED ENTERPRISES 127
11.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 128
TABLE 85 SMALL AND MEDIUM ENTERPRISES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 128
TABLE 86 SMALL AND MEDIUM ENTERPRISES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 128
12 INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL 129
12.1 INTRODUCTION 130
12.1.1 VERTICAL: COVID-19 IMPACT 130
FIGURE 31 TELECOMMUNICATIONS & IT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 132
TABLE 87 INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL,
2016–2021 (USD MILLION) 132
TABLE 88 INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL,
2022–2027 (USD MILLION) 133
TABLE 89 VERTICAL: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION,
2016–2021 (USD MILLION) 133
TABLE 90 VERTICAL: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION,
2022–2027 (USD MILLION) 133
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 134
12.2.1 BANKING, FINANCIAL SERVICES AND INSURANCE: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 134
TABLE 91 BANKING, FINANCIAL SERVICES AND INSURANCE: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 134
TABLE 92 BANKING, FINANCIAL SERVICES AND INSURANCE: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 134
12.3 TELECOMMUNICATIONS & IT 135
12.3.1 TELECOMMUNICATIONS & IT: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 135
TABLE 93 TELECOMMUNICATIONS & IT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 135
TABLE 94 TELECOMMUNICATIONS & IT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 136
12.4 MANUFACTURING & LOGISTICS 136
12.4.1 MANUFACTURING & LOGISTICS: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 136
TABLE 95 MANUFACTURING & LOGISTICS: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 137
TABLE 96 MANUFACTURING & LOGISTICS: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 137
12.5 MEDIA & ENTERTAINMENT 137
12.5.1 MEDIA & ENTERTAINMENT: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 138
TABLE 97 MEDIA & ENTERTAINMENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 138
TABLE 98 MEDIA & ENTERTAINMENT: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 138
12.6 RETAIL & ECOMMERCE 139
12.6.1 RETAIL & ECOMMERCE: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 139
TABLE 99 RETAIL & ECOMMERCE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 139
TABLE 100 RETAIL & ECOMMERCE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 139
12.7 HEALTHCARE & LIFE SCIENCES 140
12.7.1 HEALTHCARE & LIFE SCIENCES: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 140
TABLE 101 HEALTHCARE AND LIFE SCIENCES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 140
TABLE 102 HEALTHCARE AND LIFE SCIENCES: INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 141
12.8 OTHER VERTICALS 141
TABLE 103 OTHER VERTICALS: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2016–2021 (USD MILLION) 142
TABLE 104 OTHER VERTICALS: INTELLIGENT PROCESS AUTOMATION MARKET,
BY REGION, 2022–2027 (USD MILLION) 142
13 INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION 143
13.1 INTRODUCTION 144
13.1.1 REGION: COVID-19 IMPACT 144
FIGURE 32 LATIN AMERICA TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 145
TABLE 105 INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION,
2016–2021 (USD MILLION) 146
TABLE 106 INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION,
2022–2027 (USD MILLION) 146
13.2 NORTH AMERICA 146
13.2.1 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 147
13.2.2 NORTH AMERICA: REGULATIONS 147
13.2.2.1 Health Insurance Portability and Accountability Act (HIPAA) 147
13.2.2.2 Gramm–Leach–Bliley Act (GLB Act) 147
13.2.2.3 Health Information Technology for Economic and Clinical Health (HITECH) Act 148
13.2.2.4 Sarbanes Oxley (SOX) Act 148
13.2.2.5 United States Securities and Exchange Commission (SEC) 148
13.2.2.6 California Consumer Privacy Act (CCPA) 148
13.2.2.7 Federal Information Security Management Act (FISMA) 149
13.2.2.8 Federal Information Processing Standards (NIST) 149
FIGURE 33 NORTH AMERICA: MARKET SNAPSHOT 150
TABLE 107 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2016–2021 (USD MILLION) 150
TABLE 108 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 151
TABLE 109 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2016–2021 (USD MILLION) 151
TABLE 110 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2022–2027 (USD MILLION) 151
TABLE 111 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 151
TABLE 112 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 152
TABLE 113 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2016–2021 (USD MILLION) 152
TABLE 114 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2022–2027 (USD MILLION) 152
TABLE 115 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 153
TABLE 116 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 153
TABLE 117 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 153
TABLE 118 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 153
TABLE 119 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 154
TABLE 120 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 154
TABLE 121 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY VERTICAL, 2016–2021 (USD MILLION) 154
TABLE 122 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY VERTICAL, 2022–2027 (USD MILLION) 155
TABLE 123 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COUNTRY, 2016–2021 (USD MILLION) 155
TABLE 124 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COUNTRY, 2022–2027 (USD MILLION) 155
13.2.3 UNITED STATES 156
13.2.3.1 Rapid growth in technology innovations and need for business process automation to drive market growth 156
TABLE 125 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2016–2021 (USD MILLION) 156
TABLE 126 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 156
TABLE 127 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2016–2021 (USD MILLION) 157
TABLE 128 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2022–2027 (USD MILLION) 157
TABLE 129 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2016–2021 (USD MILLION) 157
TABLE 130 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2022–2027 (USD MILLION) 158
TABLE 131 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 158
TABLE 132 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 158
TABLE 133 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 158
TABLE 134 UNITED STATES: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 159
13.2.4 CANADA 159
13.2.4.1 Government initiatives and adoption of automation-based technologies to drive market growth 159
TABLE 135 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 159
TABLE 136 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 159
TABLE 137 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE,
2016–2021 (USD MILLION) 160
TABLE 138 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE,
2022–2027 (USD MILLION) 160
TABLE 139 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 160
TABLE 140 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 161
TABLE 141 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 161
TABLE 142 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 161
TABLE 143 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 161
TABLE 144 CANADA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 162
13.3 EUROPE 162
13.3.1 EUROPE: INTELLIGENCE PROCESS AUTOMATION MARKET DRIVERS 162
13.3.2 EUROPE: REGULATIONS 163
13.3.2.1 European Market Infrastructure Regulation (EMIR) 163
13.3.2.2 General Data Protection Regulation (GDPR) 163
13.3.2.3 European Committee for Standardization (CEN) 163
13.3.2.4 European Technical Standards Institute (ETSI) 163
TABLE 145 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 164
TABLE 146 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 164
TABLE 147 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE,
2016–2021 (USD MILLION) 164
TABLE 148 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE,
2022–2027 (USD MILLION) 165
TABLE 149 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 165
TABLE 150 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 165
TABLE 151 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 166
TABLE 152 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 166
TABLE 153 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 166
TABLE 154 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 167
TABLE 155 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 167
TABLE 156 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 167
TABLE 157 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 167
TABLE 158 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 168
TABLE 159 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 168
TABLE 160 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 168
TABLE 161 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 169
TABLE 162 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 169
13.3.3 UNITED KINGDOM 169
13.3.3.1 Increased investments and presence of major IPA vendors to drive market growth 169
TABLE 163 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2016–2021 (USD MILLION) 170
TABLE 164 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 170
TABLE 165 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2016–2021 (USD MILLION) 170
TABLE 166 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2022–2027 (USD MILLION) 170
TABLE 167 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2016–2021 (USD MILLION) 171
TABLE 168 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2022–2027 (USD MILLION) 171
TABLE 169 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 171
TABLE 170 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 172
TABLE 171 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 172
TABLE 172 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 172
13.3.4 GERMANY 172
13.3.4.1 Technological advancements and increased adoption of AI-based solutions to drive market growth 172
13.3.5 FRANCE 173
13.3.5.1 Significant surge in demand for IPA solutions in various sectors to drive market growth 173

13.3.6 IRELAND 173
13.3.6.1 Increased government awareness and adoption of new technologies to drive market growth 173
13.3.7 REST OF EUROPE 173

13.4 ASIA PACIFIC 174
13.4.1 ASIA PACIFIC: INTELLIGENCE PROCESS AUTOMATION MARKET DRIVERS 174
13.4.2 ASIA PACIFIC: REGULATIONS 174
13.4.2.1 Privacy Commissioner for Personal Data (PCPD) 174
13.4.2.2 Act on the Protection of Personal Information (APPI) 175
13.4.2.3 Critical Information Infrastructure (CII) 175
13.4.2.4 International Organization for Standardization (ISO) 27001 175
13.4.2.5 Personal Data Protection Act (PDPA) 175
FIGURE 34 ASIA PACIFIC: MARKET SNAPSHOT 176
TABLE 173 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2016–2021 (USD MILLION) 177
TABLE 174 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 177
TABLE 175 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE, 2016–2021 (USD MILLION) 177
TABLE 176 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 177
TABLE 177 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 178
TABLE 178 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 178
TABLE 179 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2016–2021 (USD MILLION) 178
TABLE 180 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2022–2027 (USD MILLION) 179
TABLE 181 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 179
TABLE 182 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 179
TABLE 183 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 180
TABLE 184 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 180
TABLE 185 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 180
TABLE 186 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 180
TABLE 187 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 181
TABLE 188 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 181
TABLE 189 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 182
TABLE 190 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 182
13.4.3 CHINA 182
13.4.3.1 Increased investment by government in adopting new technologies to drive market growth 182
TABLE 191 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 183
TABLE 192 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 183
TABLE 193 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE,
2016–2021 (USD MILLION) 183
TABLE 194 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE,
2022–2027 (USD MILLION) 183
TABLE 195 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 184
TABLE 196 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 184
TABLE 197 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 184
TABLE 198 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 185
TABLE 199 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 185
TABLE 200 CHINA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 185
13.4.4 AUSTRALIA AND NEW ZEALAND 185
13.4.4.1 Increased adoption of AI-based technologies and need for automating business processes to drive market growth 185
13.4.5 JAPAN 186
13.4.5.1 Advanced infrastructure and government investments in latest technologies to drive market growth 186
13.4.6 SINGAPORE 186
13.4.6.1 Hugh market growth due to increased need for automation across different verticals 186
13.4.7 REST OF ASIA PACIFIC 186
13.5 MIDDLE EAST & AFRICA 187
13.5.1 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 187
13.5.2 MIDDLE EAST & AFRICA: REGULATIONS 187
13.5.2.1 Israeli Privacy Protection Regulations (Data Security), 5777–2017 187
13.5.2.2 Cloud Computing Framework (CCF) 187
13.5.2.3 GDPR Applicability in the KSA 188
13.5.2.4 Protection of Personal Information (POPI) Act 188
TABLE 201 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2016–2021 (USD MILLION) 188
TABLE 202 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 188
TABLE 203 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2016–2021 (USD MILLION) 189
TABLE 204 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY SERVICE, 2022–2027 (USD MILLION) 189
TABLE 205 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 189
TABLE 206 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 190
TABLE 207 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2016–2021 (USD MILLION) 190
TABLE 208 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2022–2027 (USD MILLION) 190
TABLE 209 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 191
TABLE 210 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 191
TABLE 211 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 191
TABLE 212 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 191
TABLE 213 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 192
TABLE 214 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 192
TABLE 215 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY VERTICAL, 2016–2021 (USD MILLION) 192
TABLE 216 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY VERTICAL, 2022–2027 (USD MILLION) 193
TABLE 217 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COUNTRY, 2016–2021 (USD MILLION) 193
TABLE 218 MIDDLE EAST & AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COUNTRY, 2022–2027 (USD MILLION) 193
13.5.3 ISRAEL 194
13.5.3.1 Growing penetration of new technologies to drive market growth 194
13.5.4 UNITED ARAB EMIRATES 194
13.5.4.1 Growing policies and regulations to drive market growth 194
13.5.5 REST OF MIDDLE EAST & AFRICA 194
13.6 LATIN AMERICA 195
13.6.1 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET DRIVERS 195
13.6.2 LATIN AMERICA: REGULATIONS 195
13.6.2.1 Brazil Data Protection Law 195
13.6.2.2 Federal Law on Protection of Personal Data Held by Individuals 195
TABLE 219 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2016–2021 (USD MILLION) 196
TABLE 220 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 196
TABLE 221 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE, 2016–2021 (USD MILLION) 196
TABLE 222 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 197
TABLE 223 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 197
TABLE 224 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 197
TABLE 225 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2016–2021 (USD MILLION) 198
TABLE 226 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY APPLICATION, 2022–2027 (USD MILLION) 198
TABLE 227 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 198
TABLE 228 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 199
TABLE 229 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 199
TABLE 230 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 199
TABLE 231 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 199
TABLE 232 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 200
TABLE 233 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY VERTICAL, 2016–2021 (USD MILLION) 200
TABLE 234 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY VERTICAL, 2022–2027 (USD MILLION) 200
TABLE 235 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COUNTRY, 2016–2021 (USD MILLION) 201
TABLE 236 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET,
BY COUNTRY, 2022–2027 (USD MILLION) 201
13.6.3 MEXICO 201
13.6.3.1 Government awareness toward making digitally advanced country to drive market growth 201
13.6.4 REST OF LATIN AMERICA 201
14 COMPETITIVE LANDSCAPE 202
14.1 OVERVIEW 202
14.2 MARKET EVALUATION FRAMEWORK 202
FIGURE 35 MARKET EVALUATION FRAMEWORK, 2019–2021 202
14.3 KEY PLAYER STRATEGIES/RIGHT TO WIN 203
TABLE 237 OVERVIEW OF STRATEGIES DEPLOYED BY KEY PLAYERS 203
14.4 COMPETITIVE SCENARIO AND TRENDS 204
14.4.1 PRODUCT LAUNCHES 204
TABLE 238 INTELLIGENT PROCESS AUTOMATION MARKET: PRODUCT LAUNCHES,
2019–2021 204
14.4.2 DEALS 205
TABLE 239 INTELLIGENT PROCESS AUTOMATION MARKET: DEALS, 2019-2021 205
14.4.3 OTHERS 208
TABLE 240 INTELLIGENT PROCESS AUTOMATION MARKET: OTHERS, 2019 208
14.5 MARKET SHARE ANALYSIS OF TOP PLAYERS 208
TABLE 241 INTELLIGENT PROCESS AUTOMATION MARKET: DEGREE OF COMPETITION 208
FIGURE 36 MARKET SHARE ANALYSIS OF COMPANIES IN INTELLIGENT PROCESS AUTOMATION MARKET 209
14.6 HISTORICAL REVENUE ANALYSIS 210
FIGURE 37 HISTORICAL REVENUE ANALYSIS, 2017–2021 210
14.7 COMPANY EVALUATION MATRIX OVERVIEW 210
14.8 COMPANY EVALUATION MATRIX METHODOLOGY AND DEFINITIONS 211
TABLE 242 PRODUCT FOOTPRINT WEIGHTAGE 211
14.8.1 STAR 211
14.8.2 EMERGING LEADERS 211
14.8.3 PERVASIVE 211
14.8.4 PARTICIPANTS 211
FIGURE 38 INTELLIGENT PROCESS AUTOMATION MARKET, COMPANY EVALUATION MATRIX, 2022 212
14.9 COMPANY PRODUCT FOOTPRINT ANALYSIS 213
TABLE 243 COMPANY OVERALL FOOTPRINT 213
TABLE 244 COMPANY COMPONENT FOOTPRINT 214
TABLE 245 VERTICAL FOOTPRINT 215
TABLE 246 COMPANY REGION FOOTPRINT 216
14.10 COMPANY MARKET RANKING ANALYSIS 217
FIGURE 39 RANKING OF KEY PLAYERS IN INTELLIGENT PROCESS AUTOMATION MARKET, 2022 217
14.11 STARTUP/SME EVALUATION MATRIX METHODOLOGY AND DEFINITIONS 217
FIGURE 40 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 217
TABLE 247 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 218
14.11.1 PROGRESSIVE COMPANIES 218
14.11.2 RESPONSIVE COMPANIES 218
14.11.3 DYNAMIC COMPANIES 218
14.11.4 STARTING BLOCKS 218
FIGURE 41 INTELLIGENT PROCESS AUTOMATION MARKET, STARTUP EVALUATION MATRIX, 2022 219
14.12 COMPETITIVE BENCHMARKING FOR SME/STARTUP 220
TABLE 248 INTELLIGENT PROCESS AUTOMATION MARKET: DETAILED LIST OF KEY STARTUP/SMES 220
TABLE 249 INTELLIGENT PROCESS AUTOMATION MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS [STARTUPS/SMES] 221

15 COMPANY PROFILES 222
(Business overview, Products/solutions/services offered, Recent developments & MnM View)*
15.1 KEY PLAYERS 222
15.1.1 ATOS 222
TABLE 250 ATOS: BUSINESS OVERVIEW 222
FIGURE 42 ATOS: COMPANY SNAPSHOT 223
TABLE 251 ATOS: PRODUCT/SOLUTIONS/SERVICES OFFERED 223
TABLE 252 ATOS: PRODUCT LAUNCHES 224
TABLE 253 ATOS: DEALS 224
TABLE 254 ATOS: OTHERS 225
15.1.2 IBM 226
TABLE 255 IBM: BUSINESS OVERVIEW 226
FIGURE 43 IBM: COMPANY SNAPSHOT 227
TABLE 256 IBM: PRODUCT/SOLUTIONS/SERVICES OFFERED 227
TABLE 257 IBM: PRODUCT LAUNCHES 228
TABLE 258 IBM: DEALS 229
15.1.3 GENPACT 232
TABLE 259 GENPACT: BUSINESS OVERVIEW 232
FIGURE 44 GENPACT: COMPANY SNAPSHOT 233
TABLE 260 GENPACT: PRODUCT/SOLUTIONS/SERVICES OFFERED 233
TABLE 261 GENPACT: PRODUCT LAUNCHES 234
TABLE 262 GENPACT: DEALS 234
15.1.4 HCL TECHNOLOGIES 236
TABLE 263 HCL TECHNOLOGIES: BUSINESS OVERVIEW 236
FIGURE 45 HCL TECHNOLOGIES: COMPANY SNAPSHOT 237
TABLE 264 HCL TECHNOLOGIES: PRODUCT/SOLUTIONS/SERVICES OFFERED 237
TABLE 265 HCL TECHNOLOGIES: PRODUCT LAUNCHES 238
TABLE 266 HCL TECHNOLOGIES: DEALS 239
15.1.5 PEGASYSTEMS 240
TABLE 267 PEGASYSTEMS: BUSINESS OVERVIEW 240
FIGURE 46 PEGASYSTEMS: COMPANY SNAPSHOT 241
TABLE 268 PEGASYSTEMS: PRODUCT/SOLUTIONS/SERVICES OFFERED 241
TABLE 269 PEGASYSTEMS: PRODUCT LAUNCHES 242
TABLE 270 PEGASYSTEMS: DEALS 242
15.1.6 BLUE PRISM 244
TABLE 271 BLUE PRISM: BUSINESS OVERVIEW 244
FIGURE 47 BLUE PRISM: COMPANY SNAPSHOT 245
TABLE 272 BLUE PRISM: PRODUCT/SOLUTIONS/SERVICES OFFERINGS 245
TABLE 273 BLUE PRISM: PRODUCT LAUNCHES 246
TABLE 274 BLUE PRISM: DEALS 246
15.1.7 CAPGEMINI 247
TABLE 275 CAPGEMINI: BUSINESS OVERVIEW 247
FIGURE 48 CAPGEMINI: COMPANY SNAPSHOT 248
TABLE 276 CAPGEMINI: PRODUCT/SOLUTIONS/SERVICES OFFERED 248
TABLE 277 CAPGEMINI: PRODUCT LAUNCHES 249
TABLE 278 CAPGEMINI: DEALS 250
15.1.8 CGI 251
TABLE 279 CGI: BUSINESS OVERVIEW 251
FIGURE 49 CGI: COMPANY SNAPSHOT 252
TABLE 280 CGI: PRODUCT/SOLUTIONS/SERVICES OFFERED 253
TABLE 281 CGI: DEALS 253
15.1.9 NICE 254
TABLE 282 NICE: BUSINESS OVERVIEW 254
FIGURE 50 NICE: COMPANY SNAPSHOT 255
TABLE 283 NICE: PRODUCT/SOLUTIONS/SERVICES OFFERED 256
TABLE 284 NICE: PRODUCT LAUNCHES 256
TABLE 285 NICE: DEALS 257
15.1.10 COGNIZANT 258
TABLE 286 COGNIZANT: BUSINESS OVERVIEW 258
FIGURE 51 COGNIZANT: COMPANY SNAPSHOT 258
TABLE 287 COGNIZANT: PRODUCT/SOLUTIONS/SERVICES OFFERED 259
TABLE 288 COGNIZANT: DEALS 259
15.1.11 ACCENTURE 260
15.1.12 INFOBIP 261
15.1.13 INFOSYS 262
15.1.14 TCS 263
15.1.15 TECH MAHINDRA 264
15.1.16 UIPATH 265
15.1.17 WIPRO 266
15.1.18 XEROX CORPORATION 267
15.1.19 HAPPIEST MINDS 268
15.1.20 WORKFUSION 269
15.1.21 AUTOMATION ANYWHERE 270
*Details on Business overview, Products/solutions/services offered, Recent developments & MnM View might not be captured in case of unlisted companies.
15.2 SMES/ STARTUPS 271
15.2.1 VIRTUAL OPERATIONS 271
15.2.2 HIVE 272
15.2.3 HYPERSCIENCE 272
15.2.4 LAIYE 273
15.2.5 COGNIGY 273
15.2.6 JIFFY.AI 274
15.2.7 INFINITUS 274
15.2.8 ELECTRONEEK 275
15.2.9 SNORKEL AI 275
15.2.10 VIANAI 276
15.2.11 KRYON 276
15.2.12 ROSSUM 277
15.2.13 AUTOLOGYX 277
15.2.14 AUTOMATION EDGE 278
16 ADJACENT/RELATED MARKET 279
16.1 INTRODUCTION 279
16.1.1 LIMITATIONS 279
16.2 BUSINESS PROCESS AUTOMATION MARKET – GLOBAL FORECAST 2026 279
16.2.1 MARKET DEFINITION 279
16.2.2 MARKET OVERVIEW 279
16.2.2.1 Business process automation market, by component 280
TABLE 289 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT,
2016–2019 (USD MILLION) 280
TABLE 290 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 281
TABLE 291 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 281
TABLE 292 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 281
16.2.2.2 Business process automation market, by deployment type 282
TABLE 293 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 282
TABLE 294 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 282
16.2.2.3 Business process automation market, by organization size 282
TABLE 295 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 282
TABLE 296 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 283
16.2.2.4 Business process automation market, by vertical 283
TABLE 297 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 283
TABLE 298 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 284
16.2.2.5 Business process automation market, by region 284
TABLE 299 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 284
TABLE 300 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 285
16.3 ARTIFICIAL INTELLIGENCE MARKET — GLOBAL FORECAST 2026 285
16.3.1 MARKET DEFINITION 285
16.3.2 MARKET OVERVIEW 285
16.3.2.1 Artificial Intelligence market, by offering 286
TABLE 301 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY OFFERING,
2015–2020 (USD BILLION) 286
TABLE 302 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY OFFERING,
2021–2026 (USD BILLION) 286
16.3.2.2 Artificial intelligence market, by technology 287
TABLE 303 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY TECHNOLOGY,
2015–2020 (USD BILLION) 287
TABLE 304 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY TECHNOLOGY,
2021–2026 (USD BILLION) 287
16.3.2.3 Artificial intelligence market, by deployment mode 287
TABLE 305 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY DEPLOYMENT MODE,
2015–2020 (USD BILLION) 288
TABLE 306 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY DEPLOYMENT MODE,
2021–2026 (USD BILLION) 288
16.3.2.4 Artificial intelligence market, by organization size 288
TABLE 307 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY ORGANIZATION SIZE,
2015–2020 (USD BILLION) 288
TABLE 308 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD BILLION) 289
16.3.2.5 Artificial intelligence market, by business function 289
TABLE 309 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY BUSINESS FUNCTION,
2015–2020 (USD BILLION) 289
TABLE 310 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY BUSINESS FUNCTION,
2021–2026 (USD BILLION) 289
16.3.2.6 Artificial intelligence market, by vertical 290
TABLE 311 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY VERTICAL,
2015–2020 (USD BILLION) 290
TABLE 312 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY VERTICAL,
2021–2026 (USD BILLION) 290
16.3.2.7 Artificial intelligence market, by region 291
TABLE 313 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY REGION,
2015–2020 (USD BILLION) 291
TABLE 314 ARTIFICIAL INTELLIGENCE MARKET SIZE, BY REGION,
2021–2026 (USD BILLION) 291
16.4 INTELLIGENT DOCUMENT PROCESSING MARKET – GLOBAL FORECAST TO 2026 292
16.4.1 MARKET DEFINITION 292
16.4.2 MARKET OVERVIEW 292
16.4.2.1 Intelligent document processing market, by component 293
TABLE 315 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE, BY COMPONENT, 2017–2019 (USD MILLION) 293
TABLE 316 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 293
16.4.2.2 Intelligent document processing market, by organization size 294
TABLE 317 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2019 (USD MILLION) 294
TABLE 318 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 294
16.4.2.3 Intelligent document processing market, by deployment type 295
TABLE 319 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2019 (USD MILLION) 295
TABLE 320 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 295
16.4.2.4 Intelligent document processing market, by vertical 296
TABLE 321 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE, BY VERTICAL,
2017–2019 (USD MILLION) 296
TABLE 322 INTELLIGENT DOCUMENT PROCESSING MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 296
16.4.2.5 Intelligent document processing market, by region 297
TABLE 323 NORTH AMERICA: INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY COMPONENT, 2017–2019 (USD MILLION) 297
TABLE 324 NORTH AMERICA: INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY COMPONENT, 2020–2026 (USD MILLION) 297
TABLE 325 EUROPE: INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY COMPONENT, 2017–2019 (USD MILLION) 297
TABLE 326 EUROPE: INTELLIGENT DOCUMENT PROCESSING MARKET SIZE,
BY COMPONENT, 2020–2026 (USD MILLION) 298
17 APPENDIX 299
17.1 DISCUSSION GUIDE 299
17.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 303
17.3 AVAILABLE CUSTOMIZATIONS 305
17.4 RELATED REPORTS 305
17.5 AUTHOR DETAILS 306

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